Blueprint for Design

As much as we want things to work out and our projects to go smoothly, sometimes it’s just not meant to be.  Although this post is about the architect-client relationship, it can easily apply to any other small business-client relationship.

Have you ever had a project where you just want things to finish up before they even start? Maybe the chemistry has died down or was never there.  But, no matter what, you want it over.  Here are a few scenarios. No matter which one you portray, may they help you work through your projec’s that much better.

Communication Breakdown

An example of communication breakdown would be where either person just doesn’t return calls or e-mails. Whether you are the client, contractor, architect or other team member, communication is key.  That would be ALL communication, regardless if it’s bad or good.  Keeping the lines open is key to having a smooth project. When you stop returning calls, it says “You’re not that important to me” in a big way.  I would rather get a call saying something…anything, than no communication at all.

Size Matters

Some clients must have that big firm working on their project. Maybe they’re concerned with reliability. Worried that a small firm won’t meet deadlines, or doesn’t have the resources to get it done. But, this dilemma can ground a project to a halt. I try to have referrals on hand and previous project history to tackle this issue. But, sometimes that’s not enough.

No Connection

One of the worst ways to have a project die is when interest is lost. On either end, if someone is no longer interested in the project. Completion will be a goal running in the other direction.  As the architect, we need to keep the client’s morale up. Keeping them involved in all the project phases has helped them stay connected and tuned into the project’s needs.

Budget

If the budget has been blown or was never established, it can easily be a way to stress out a project.  Getting accurate bids and making a realistic budget before work begins can help keep everyone on top your project’s financial goals.

Remember that having agreements between the client and all the project team members is a must.  But, make sure you have a provision for if and when you have to end that relationship!

photo credit: AJC1